Refund & Cancellation Policy

1. Cancellation by Customer

We understand plans change. You may cancel or reschedule any scheduled pickup free of charge at any time prior to the pickup executive being dispatched to your address. Once garments have been collected and wash processing has commenced at the facility, orders cannot be cancelled.

2. Damaged or Lost Garment Claims

We treat every garment with maximum care. In the rare event an item is misplaced or damaged due to direct operational negligence during processing:

• Claims must be reported to our Grievance Desk within 48 hours of order delivery.
• The customer must provide photographs of the damage and original purchase invoice if available.
• Verified claims will be compensated up to a fair depreciated market value or a maximum of 5x the cleaning service fee for that item, whichever is lower.

3. Quality Dissatisfaction & Re-Wash

If you are dissatisfied with the cleanliness or pressing quality of your delivered clothes, report it within 24 hours. We will arrange a complimentary re-wash and re-press at zero extra charge.

4. Refund Processing Time

Approved refunds for cancelled prepaid orders or quality claims will be initiated back to the original payment method within 5–7 business days.