Privacy Policy

1. Introduction

Welcome to FastCare Laundry ("we", "our", "us"). We are committed to protecting your privacy and ensuring your personal information is handled in a secure, transparent, and responsible manner. This Privacy Policy details the types of information we collect when you visit our website, register an account, book pickup and delivery services, or interact with our laundry partners.

2. Information We Collect

To provide high-quality laundry, dry cleaning, and doorstep delivery services, we collect:

• Personal Identifiers: Name, phone number, email address, and billing/pickup address details.
• Order & Transaction Records: Garment types, selected services (wash, fold, steam press), special cleaning instructions, payment transaction identifiers, and order history.
• Device & Network Data: IP address, browser type, operating system, and approximate geographical location for nearby store matching.
• Location Data: Doorstep pickup/delivery coordinates provided during checkout or address creation.

3. How We Use Your Information

We use the collected information strictly for legitimate operational purposes:

• Processing and fulfilling your laundry pickup and delivery requests.
• Pairing your pickup address with our nearest verified Store and Delivery Partners.
• Dispatching live order status updates and pickup confirmations via SMS and WhatsApp.
• Providing prompt customer care and addressing quality or refund claims.
• Ensuring platform integrity, bot defense, and fraud prevention.

4. Information Sharing & Third Parties

We never sell or rent your personal data. Information is shared only with trusted operational parties required to fulfill your orders:

• Store Partners & Delivery Executives: Provided necessary contact names, phone numbers, and delivery addresses for fulfillment.
• Authorized Payment Gateways: Encrypted transaction processing via PCI-DSS compliant providers.
• Legal & Regulatory Authorities: Only when strictly required by applicable law.

5. Data Security & Storage

We implement robust technical and procedural safeguards, including SSL/TLS encryption in transit, strict database access controls, encrypted session tokens, and regular security audits.

6. Your Rights & Choices

You maintain full rights to access, update, or correct your personal profile information at any time via your account settings. You may also request deletion of your account and associated personal data by reaching out to our compliance desk.

7. Contact Us Regarding Privacy

If you have questions, feedback, or concerns regarding our Privacy Policy or data security measures, please reach out to our Compliance Team via our support helpline or email.