Help Center & FAQ
Have Questions? We Have Answers.
Browse through our frequently asked questions or contact our 24/7 customer support team.
1 Pickups & Delivery
Simply choose your preferred pickup date and convenient time slot on our website. Our verified delivery rider arrives at your doorstep with a sanitized FastCare laundry bag to safely collect your garments.
Standard laundry and wash & fold orders are typically processed and delivered back within 24 to 48 hours. Express same-day service is also available for urgent requirements in select areas.
Yes! You can easily reschedule or cancel an unassigned pickup request directly from your My Pickups dashboard with zero penalty fee prior to rider dispatch.
2 Pricing & Subscription Plans
Our monthly plans provide you with a fixed quota of clothes (e.g. 50, 100, or 200 items per month) at up to 40% discount, zero delivery fees on all orders, and automatic weekly recurring pickups.
Unused garment quotas automatically roll over to the subsequent billing cycle whenever you renew your active plan before its expiration date.
No! We maintain 100% pricing transparency. The price per item or subscription fee includes free doorstep pickup, detergent, cleaning, and doorstep delivery.
3 Garment Care & Hygiene Standards
Never. We strictly follow a single-customer wash policy. Each order is washed, dried, and sanitized in dedicated machines using skin-friendly eco detergents.
Delicate silks, designer outfits, ethnic wear, and blazers undergo gentle eco-friendly dry cleaning and custom spot treatment under the supervision of fabric experts.
4 Store Partnering & Onboarding
Local laundromat and dry cleaner owners can register via our Partner Portal (/partner/register). Our vendor team audits your equipment and verifies compliance within 24-48 hours.
Vendor payouts are computed with transparent commission deductions and disbursed automatically via direct bank transfer according to your settlement cycle.
Still Have Questions?
Our friendly customer support team is available 7 days a week to assist you with any query.